Twitter Apologizes to Deaf Users for Not Making Voice Tweets Accessible

Twitter Apologizes to Deaf Users for Not Making Voice Tweets Accessible

“We are committed to doing better.”

Twitter has taken flak for the lack of captions in its new audio tweet feature, The Verge reports.

The company doesn’t have a team dedicated to accessibility, instead relying on employees who volunteer their time above and beyond their usual duties, according to The Verge, and they may have already realized that’s a mistake.

Now it’s exploring how to build a “more dedicated group” to focus on accessibility problems.

Twitter software engineer Andrew Hayward later clarified that the group wasn’t unpaid, but were regular Twitter employees who dedicated some of their time to accessibility issues.

The audio tweets are available to a limited number of users on iOS, and can capture up to 140 seconds of audio per tweet. A Twitter spokesperson told The Verge that the feature was an early audio test, and “we’re still exploring the best ways to meet the needs of people with different abilities.”

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