Miscommunication at McDonald’s Leaves Deaf Customer Without Food

Miscommunication at McDonald’s Leaves Deaf Customer Without Food

Brenda Lander, who has been deaf since birth, went to a McDonald’s in Florida with her 10-year-old daughter, WINK News reports. There was some miscommunication, and she says she waited for 30 minutes for her happy meal or at least for a refund. When neither happened, she asked for a manager. Unfortunately, Lander says, the manager couldn’t understand her, grew frustrated and “shooed” her away.

“Very aggressive, not sensitive to anything, she would not take down the mask, listen to me, even take down a piece of paper and write, some other way to communicate with me,” Lander said.

“Usually, people want to help, but that day there was nobody. Here I am, a woman with a disability and there was nobody there to help me out,” Lander said. “People were staring at me, and I was feeling very embarrassed.”

Lander went back to the car and cried to her daughter, who is also deaf.

She hopes that sharing her story will remind people that while everyone’s story is a bit different, but everyone can still listen.

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