A legally blind and deaf woman says an Uber driver denied her a ride on Sunday at Fort Lauderdale-Hollywood International Airport, Local 10 News reports.
Robbie Esper’s guide dog Sarah is vital to help her get around.
The driver “told me that he would not transport me or let me in his car with my dog,” Esper told Local 10. “And before I could say anything else he rolled up the window and he canceled the ride.”
Under the Americans with Disabilities Act, a guide generally can go wherever their handler goes, and Uber’s website states that drivers legally can’t deny service to riders with service animals.
In 2016, Uber entered into a settlement agreement with the National Federation of the Blind, agreeing to require that all of its drivers provide equal service to people with disabilities who use service animals.